Frequently Asked Questions

To obtain your MS employee ID, contact Microsoft Benefits at (425) 706-8853. If you reside outside of the U.S., you may email askhr@microsoft.com for assistance. For security purposes, you will be required to answer a series of authentication questions.

For U.S. only employment, Microsoft uses The Work Number service to provide automated employment verifications (with or without salary information) for former employees. Employment and income verification will only be provided viaThe Work Number. You can reach The Work Number employee services line at: (800) 367-2884, available 24 hours a day, 7 days a week or visit their website: http://www.theworknumber.com for automated employment verifications.

If you are seeking verification for employment outside of the U.S., contactAskHR@microsoft.com

US Employees

Former Microsoft employees should be able to access the last 3 years of W-2s via the ADP online service. Please follow the steps below and let us know if you have issues.

Step 1: Go to ADP W2 Services.

Step 2: You will need to register/create an account. Click “Register Now” (or “Create Account”).

Step 3: Click on “I have a registration code.” In the Registration Code field, enter MSFT-W2. Click Continue. (Note: Do not use other Find Me options within ADP.)

Step 4: Validate your identity. Enter the appropriate personal information, including the following fields:

• First Name

• Last Name

• Social Security Administration Number in the field requested (no dashes). This may be a SSN, EIN or ITIN.

• Month/Day/and Year of birth

Step 5: If your information is found, select an option to very your identity and follow the remaining steps to finalize your set up. If your name is not found, please contactPayroll@microsoft.com.

Step 6: A message will appear on the top of the screen after the registration process has been completed. An e-mail confirmation will be sent to you with your User ID.

Accessing your W2

• Go to ADP W2 Services.

• Enter your User ID and password from the registration process.

• Select OK.

• Select the appropriate tax year in the drop down.

• Click "DOWNLOAD STATEMENT."

Non-US Employees - ADP Countries & India

1. Online portal access for ADP countries and India:

a. Offboarding team collects employee personal email ID in the exit form or pass personal ID provided at the time of joining to payroll.

b. There is a line item in the exit process for employees to update personal email ID.

c. Employees receive an email notification with password and use their employee ID as login ID. If personal ID is not provided, pay slips will not be sent out.

d. Employee can access their pay slip for next 18 months.

2. If you have any further queries or need help with any technical issues, contact AskHR@microsoft.com

Non-ADP Countries

Contact AskHR@microsoft.com

If you have questions concerning your meal card balance, contact: foodacct@microsoft.com.

If you are based in Sydney and have an account with the Bistro, it will be deactivated prior to your last working day and any remaining funds will be included in your final pay.

You may direct questions about Microsoft benefits (medical, dental vision, AD&D, life, or DCP,) or verifying your personnel number tobenefits@microsoft.com or call (425) 706-8853. Call for verification of your personnel number.

Your HSA is administered by Connect Your Care (CYC), the financial custodian of your HSA. For additional information regarding how to access your HSA, contact Premera at (800) 676-1411.

Your Stay Fit benefit ends on your last day of employment. If you are enrolled in one of the participating Fitness Centers, contact the center directly to learn about options to continue your membership on a self-pay basis.

If you have questions on a reimbursement request submitted prior to your last day of employment, contact Wage Works/Health Equity directly at StayFit@wageworks.comor (800) 533-7029. Reimbursement requests submitted after your last day of employment will not be accepted.

Eligible expenses under the Adoption Assistance program may be submitted for reimbursement along with a copy of the final adoption documentation. Expenses will be reimbursed for adoptions finalized prior to your last day of employment at Microsoft. Contact: Adoption@wageworks.com (800) 422-6105.

COBRA notification and election documents will be sent to the address you provide within approximately 6 - 7 weeks of your last day of employment at Microsoft. You must complete and return these forms and enroll online or by phone before the election expiration date in the notification. If you enroll in COBRA, your coverage will be retroactive to the day following your last day of employment. If you have any questions, call Benefit Connect | COBRA (Willis Towers Watson) at (833) 253-4929. Visit cobra.me.microsoft.comfor more information.

Refer to the list below and contact the appropriate company based on your inquiry and whom you selected as your stock provider.

Fidelity Investments(401(k), stock, ESPP) at netbenefits.fidelity.com

• Inside the United States: (888) 810-6738

• Outside the United States: + (877) 833-9900

Participants outside of the US must obtain an International Access Code (IAC) to dial this toll-free number. This code can be found online at http://www.att.com/esupport/traveler.jsp

Morgan Stanley Smith Barney(stock)

• Inside the United States: (888) 785-6738

• Outside the United States: + (801) 617-7459

If your AMEX payment is due, make a payment on your corporate AMEX card by contacting American Express via Customer Service at (800) 528-2122 for assistance.

Contact Benevity directly at support@benevity.org, from your personal email address. Provide your most recent employee ID and Microsoft alias, to receive your giving history and donation receipts.

If you want to learn more about the legal plan, contact ARAG Customer Care at (800) 331-3425 within 30 days of your last day of employment with Microsoft to complete a conversion form.

For information about the portability provision for AD&D insurance contact Prudential at (800) 778-3827 Group Policy #43994.

Contact the EdAssist Service Center for help at mstuition@edassist.com or call (855) 500-8878 - assistance is available Monday – Friday, 5 A.M. - 5 P.M. Pacific Standard Time (PST).

Inform them that you have benefits eligible, but are unable to access the system, and provide your application information. EdAssist can assist with your reimbursement request on your behalf.

If you are considering continuing health care FSA participation, or you need to submit a claim under your Flexible Spending Account, contact Premera Customer Service.

Claims Department

P.O. Box 622318

Orlando, FL 32862

Fax: (443) 681-4603

Phone: (800) 676-1411

Your PRIME card (if physical) should be returned to your group administrative assistant or manager, along with other Microsoft assets. If you accessed your PRIME account via a digital card, discontinue use of this digital card.

If you enjoyed having a PRIME card while a Microsoft employee and wish to continue using this program, you may do so as a Microsoft Alumni Network member with Passport Unlimited. Learn more here.

The exit survey is not available for completion after your last day of employment with Microsoft. If you still wish to provide feedback about your experience as a Microsoft employee, you may do so via AskHR@microsoft.com.

Staying connected is important and being a member of the Microsoft Alumni Network is how you can stay up to date on Microsoft and the worldwide alumni community. Learn more here.

Disclaimer: Membership to the Microsoft Alumni Network is open to former Microsoft employees who worked on a regular full-time or part-time basis and left Microsoft in good standing. In order for you to become a member for the first time we will validate your past employment during the registration process.

For additional questions contact:AskHR@microsoft.com